5Negotiation and Conflict Resolution
in its simplest form, negotiation involves any type of communication between two or more people that is focused on developing mutually acceptable understandings or agreements to address issues of concern, solve a problem, or resolve a dispute or conflict. In negotiations, disputants may directly represent themselves and advocate for their interests, or may be represented by an agent—a friend, family member, lawyer, technical expert, or other acceptable ally.
In the Whittamore-Singson dispute described in Chapter 1, there are a number of issues about which the parties might negotiate:
- Can Whittamore continue to practice medicine in the town in which he wishes to live?
- Will there be a penalty for breaking the ...
Get The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
