O'Reilly logo

The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition by Christopher Moore

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

12Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved

after parties have made their opening statements and developed a mutually acceptable agenda to discuss topics and issues that have been identified, they move into the next stage of mediation—mutual education, identification of needs and interests, and framing the problems to be resolved. This stage has several main tasks and activities for the parties, who may be assisted as needed by the mediator:

  1. Determining what information needs to be presented, exchanged, discussed, and understood for parties to move forward in developing potential solutions to their dispute
  2. Deciding on the appropriate forum for information to be presented and explored
  3. Making effective educational ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required