12Educating about Issues, Needs, and Interests and Framing Problems to Be Resolved
after parties have made their opening statements and developed a mutually acceptable agenda to discuss topics and issues that have been identified, they move into the next stage of mediation—mutual education, identification of needs and interests, and framing the problems to be resolved. This stage has several main tasks and activities for the parties, who may be assisted as needed by the mediator:
- Determining what information needs to be presented, exchanged, discussed, and understood for parties to move forward in developing potential solutions to their dispute
- Deciding on the appropriate forum for information to be presented and explored
- Making effective educational ...
Get The Mediation Process: Practical Strategies for Resolving Conflict, 4th Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
