THE QUANTUM CONSUMER REVOLUTION
We’re still in the first minutes of the first day of the internet revolution.
—SCOTT D. COOK, COFOUNDER OF INTUIT
There’s a scene in an episode of the NBC sitcom Superstore where management of the Cloud Nine company decides to offer customers free personal-shopping services, readying purchases for pickup within 30 minutes of placing an order. The shoppers roll up to the front of the store in their vehicles and pop open the trunk, and the store staffers load in the boxes and bags to the shoppers’ exact specifications.
The orders fly in for this curbside service, and comic havoc ensues. The characters run around ...
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