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The Microsoft® Crabby Office Lady Tells It Like It Is: Secrets to Surviving Office Life by Annik Stahl

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Chapter One. Stand Up Straight and Mind Your E-Mail Manners

Good manners are made up of petty sacrifices.

Ralph Waldo Emerson

Everyone talks about it, everyone uses it, and everyone, at some time, has complained about it. Electronic mail (you know it as e-mail) has become the standard for how companies communicate with employees, how employees communicate with each other, how consumers communicate with companies, how moms and dads keep track of kids, how kids keep track of their friends, and even how teachers reach out to students (even when students have no desire to be reached out to). In other words, nearly all of us are digitally connected, accept it or not.

E-Mail as the Modern Method of Communication

It’s hard to pinpoint when e-mail became ...

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