November 2009
Beginner
272 pages
6h 24m
English
Content preview from The Million-Dollar Financial AdvisorBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
12
LESSON TWELVE
Commitment to Service
OUR TOP ADVISORS all recognize that having what Kenneth Blanchard calls “raving fan” clients is instrumental to their success. Raving fans are loyal, affluent clients who provide significantly more referrals, bring in more assets, and do much more business than just “satisfied” clients. To increase the number of raving fan clients, our top advisors are all committed to providing a very high level of service. In fact, our top advisors are fanatical about client service. When asked about their service model, time after time they responded that their business was about delivering “flawless service.” Sam believes that in many instances, service can be more important than performance. “A reasonable investment ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.