Skip to Main Content
The Moderator's Survival Guide
book

The Moderator's Survival Guide

by Donna Tedesco, Fiona Tranquada
September 2013
Beginner content levelBeginner
364 pages
7h 57m
English
Morgan Kaufmann
Content preview from The Moderator's Survival Guide
Chapter 1

Moderation Matters

Power, Responsibility, and Style

Abstract

As the moderator of a user research session, you’re responsible for the competing needs of the participant’s emotional and physical state, your own emotional and physical state, your study’s research goals, overall management of the session, and the protection of your organization. Balancing all these needs requires empathy, flexibility, creativity, a sense of humor, and an aura of authority. These qualities combine with your moderating style to ensure that you can make your session as successful as possible, and that you can adapt as needed to any changing conditions.

Keywords

user research moderating style; new usability moderators; user research empathy; user research ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

An Introduction to Survey Research, Volume I, 2nd Edition

An Introduction to Survey Research, Volume I, 2nd Edition

Professor Emeritus Ernest L. Cowles, Dr. Edward Nelson
Social Media, Sociality, and Survey Research

Social Media, Sociality, and Survey Research

Craig A. Hill, Elizabeth Dean, Joe Murphy
Let's Stop Meeting Like This

Let's Stop Meeting Like This

Dick Axelrod, Emily Axelrod

Publisher Resources

ISBN: 9780124047006