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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 10

Get on Track

Overcoming Momentum Blockers

Abstract

This chapter covers situations where you encounter something that slows or halts your session’s momentum. These include situations such as participants who start going on tangents, participants who are very slow or more thorough than you expect, and participants who struggle excessively with tasks. For each situation, you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid this in the future.

Keywords

usability participant tangents; usability slow participant; user research vague answers; user research task struggle

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