Chapter 10

Get on Track

Overcoming Momentum Blockers


This chapter covers situations where you encounter something that slows or halts your session’s momentum. These include situations such as participants who start going on tangents, participants who are very slow or more thorough than you expect, and participants who struggle excessively with tasks. For each situation, you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid this in the future.


usability participant tangents; usability slow participant; user research vague answers; user research task struggle

Get The Moderator's Survival Guide now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.