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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 14

Safety First

Minimizing Emotional and Physical Distress

Abstract

This chapter covers situations where you or the participant experiences something that causes one or both of you emotional or physical distress. These include situations such as emergencies that require you to evacuate your facility such as natural disasters or fire drills, a participant or you becomes sick, or something in a participant’s environment is culturally insensitive. For each situation you’ll learn what to do, what to say, what not to do or say, and how you might be able to avoid it in the future.

Keywords

user research emergencies; usability participant illness; usability moderator illness; user research drunk participant; user research dangerous environment ...

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