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The Moderator's Survival Guide by Fiona Tranquada, Donna Tedesco

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Chapter 15

An Ounce of Prevention

Avoiding and Mitigating Situations

Abstract

This chapter provides specific steps that you can take as part of your planning and preparation process to avoid or at least mitigate potential sticky and tricky situations that may occur during your user research. These steps include setting appropriate expectations with participants and observers, prioritizing your study plan so you can adapt it on-the-fly, and preparing the product, the study space, and any technology that you’ll be using.

Keywords

user research recruiting; user research study plan; user research study preparation; user research study troubleshooting; user research observers; user research observers ground rules

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