Chapter 5

Layer 2: Performance Support

Make Sure Everyone Knows How to Raise Their Hands

We’re going to loop performance support into the MLE Framework as the second-most important layer. There’s already plenty of great insight in the profession on this topic, but we’re going to demonstrate how it fits within the larger picture of the modern learning ecosystem. Let’s talk about:

• The benefits of systematic performance support

• What to consider as you increase your reliance on performance support

• The steps to making performance support the second most important part of your learning strategy

What if L&D didn’t exist?

If an employee on the ...

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