Book description
Brands that thrive and profit from employee and customer empowerment generate significantly greater awareness and revenues, while also decreasing the costs of marketing, selling, and customer service. However, employees must engage in public, real-time conversations. And most people are not professional communicators.
Achieving those outcomes requires new skills, business processes, governance, measurement, and infrastructure. In addition, leaders must learn new ways of managing risk, while helping employees build and manage external relationships in real time. Now, in The Most Powerful Brand on Earth, social business pioneers Chris Boudreaux and Susan Emerick help you successfully manage all these changes. Drawing on their experience leading social media transformations at IBM and other top companies, they present frameworks and case studies from key innovators that show how to
-Leverage the surprising dynamics of online influence
-Plan, execute, and manage the development of key relationships
-Measure outcomes and performance in effective and useful ways
-Resolve crucial security, privacy, and regulatory issues that arise when others represent you online
-Gain crucial support from leaders, participants, and other stakeholders
-Empower the people and teams you attract, hire, and support
-Navigate cultural and process changes that will make or break your program
-Preview trends that will shape your social empowerment programs in coming years
Table of contents
- About This eBook
- Title Page
- Copyright Page
- Praise for The Most Powerful Brand on Earth
- Dedication Page
- Contents
- Preface
- Acknowledgments
- About the Authors
- 1. Web of Trust: The Case for the Social Work Force
- 2. Help Your People Do Well
- 3. Influence: It’s Complicated
- 4. The Power to Sway: Helping Employees Build Advocacy Online
- 5. You Will Measure New Things in New Ways
- 6. Safety and Security
- 7. How to Begin
- 8. Build Your Team
- 9. Manage the Journey
- 10. The Future of the Social Work Force
- Index
Product information
- Title: The Most Powerful Brand On Earth: How to Transform Teams, Empower Employees, Integrate Partners, and Mobilize Customers to Beat the Competition in Digital and Social Media
- Author(s):
- Release date: August 2013
- Publisher(s): Pearson
- ISBN: 9780133115772
You might also like
book
Advocate Marketing: Strategies for Building Buzz, Leveraging Customer Satisfaction, and Creating Relationships
Today, engaging customer advocates is one of the most powerful marketing strategies available to you. Advocates …
book
Access to Asia: Your Multicultural Guide to Building Trust, Inspiring Respect, and Creating Long-Lasting Business Relationships
Create meaningful relationships that translate to better business Access to Asia presents a deeply insightful framework …
book
Competing for Customers: Why Delivering Business Outcomes is Critical in the Customer First Revolution
Business-to-business customer expectations have changed. To survive—and thrive—in today’s economy, where customers are constantly reevaluating their …
book
The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers
Winning strategies to keep your existing customers coming back A business's current customer base needs to …