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The Network Challenge: Strategy, Profit, and Risk in an Interlinked World by Robert E. Gunther, Yoram Wind, Paul R. Kleindorfer

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18. Managing the Hyper-Networked “Instant Messaging” Generation in the Work Force

Eric K. ClemonsSteve BarnettJoAnn MagdoffJulia Clemons

Abstract

The instant messaging generation, wired and integrated into broad, flat networks almost from birth, will not function as their predecessors did when injected into the social networks that form their professional organizations. IM’ers are creating their own network styles and content, as well as their own informal, back-channel networks, different from those of their more senior coworkers, and more compatible with their personal styles and loyalties. If indeed their adoption of workplace communications norms differs from that of their predecessors, how will these individuals function differently as ...

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