Service culture
By adopting the best of the private sector’s values, Colombia’s police force is winning public respect, says its former head, Óscar Naranjo
The governments and police forces of many countries have asked me how Colombia has achieved such a notable improvement in civilian security. Homicides halved between 2002 and 2012, and the annual number of kidnappings fell to 298 from 2,882.
A short answer would be that the improvement was thanks to the efforts of many – from government agencies to international organisations, private businesses and Colombian citizens.
But one guiding light for me was to imagine the police force in a similar ...
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