INTRODUCTION

An Unending Journey

Two roads diverged in a wood, and,I took the one less traveled by,And that has made all the difference.

— ROBERT FROST

WHEN I STARTED to write the Introduction to this book, I sat at my desk, thinking about how I had come to this amazing point in my career. You see, I have dreamed about writing a book ever since I was a child. I thought for a long time about the right way to introduce myself and explain why I spent several years of my life researching and writing the book you hold in your hand. What should I tell you about myself and my work? Why have I tackled such a weighty topic as the irresistible forces fundamentally changing the business landscape? Why have I chosen a career helping leaders shift their ...

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