Conclusion:A Lasting Impression
Achievement is largely the product of steadily raisingone’s levels of aspiration and expectation.
JACK NICKLAUS
Knowledge alone is not power. Power comes only when knowledge is transferred through action. So what are the action steps you will take to set the bar for world-class excellence and quality in your industry? The first ingredient of the success of Ritz-Carlton is already present in you. Ritz-Carlton leadership is constantly seeking out businesses to benchmark, just as you have chosen to take the time to study them. Ritz-Carlton leadership has, in essence, produced a company of inquiry—one that is always looking for the best metrics to ensure that their employees find their work meaningful, that their customers ...
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