Notes
Chapter 1. The Ritz-Carlton Experience
Information about César Ritz and the history of The Ritz-Carlton Hotel Company, L.L.C., was obtained from various Internet sources, including www.referenceforbusiness.com, “The Ritz-Carlton Hotel Company, L.L.C., Company Profile, Information, Business Description, History, and Background Information on The Ritz-Carlton Hotel Company, L.L.C.
Other sources included Stephen Watts, The Ritz (The Bodley Head Ltd., Great Britain, 1963), and Adrian Waller, No Ordinary Hotel: The Ritz-Carlton’s First Seventy-Five Years (University of Toronto Press, 1989).
Information about recognition awards at the Ritz-Carlton was obtained at www.ritzcarlton.com and from Vivian Deuschl, vice president of public relations. ...
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