Sources
Much of the content of this book emerged from interviews with Ritz-Carlton corporate and hotel senior leaders, as well as owners and corporate visionaries, including
Allan Federer, general manager of The Ritz-Carlton, Millenia Singapore
Bhavana Boggs, vice president and senior counsel
Bob Kharazmi, senior vice president of international operations
Bob Phillips, senior vice president of business development, The Ritz-Carlton Clubs
Brian Gullbrants, vice president of operations
Bruce Himelstein, senior vice president of sales and marketing
Debi Howard, manager of corporate guest relations
Derek Flint, general manager of The Ritz-Carlton, Beijing, Financial Street
Dermod Dwyer, executive chairman of Treasury Holdings
Diana Oreck, vice president ...
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