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The New Human Capital Strategy: Improving the Value of Your Most Important Investment—Year after Year by Ph.D. Bradley W. Hall,

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Chapter Five. Leaders Who Deliver Results

“Are your leaders better than last year?”

After a string of poor business reviews, a CEO becomes concerned about leadership capabilities and asks the CHRO to improve leadership performance. Here are two different approaches for handling the request. Which sounds like your organization?

Scenario #1The CHRO presents the problem to her direct report team and asks for a plan from each department. The head of management development searches the leadership development literature and speaks to professional colleagues and consulting firms to identify state-of-the-art leadership development programs. She defines success as more courses, better attended, with improved satisfaction ratings. The talent manager has ...

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