Foreword
As you open this book, I can hear a voice in the back of your mind saying, “IT enabling business strategy? Since when?” The short answer is, “Starting now.”
To be more precise, “enterprise IT” used to stand for a set of systems that transacted and recorded business operations—what we call “systems of record.” These were designed around departmental processes, organized around databases, enabled by online transaction processing, and understood through business intelligence reporting and analytics. Accounting, human resources, order processing, procurement—you name it, there was (and still is) a system for it somewhere. And this system never captures what we do perfectly or how we do it—hence the incessant bickering.
Today, however, there ...
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