The New Manager’s Survival Guide: Everything You Need to Know to Succeed in the Corporate World

CHAPTER

5

LEVERAGING PROCESSES TO GET THINGS DONE

After you read this chapter, you should be able to:

• Explain how processes are used in your company to achieve its business goals.
• Take a systemic perspective by analyzing how processes are connected as work moves across an organization.
• Examine processes with an eye toward reducing waste, improving efficiency, and saving time and money.

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

—BILL GATES

Have you ever gone into a clothing store where you felt that both the service and the experience were amazing? ...