The New Normal in IT

The New Normal in IT

by Gregory S. Smith
Released March 2022
Publisher(s): Wiley
ISBN: 9781119839767

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Book description

Learn how IT leaders are adapting to the new reality of life during and after COVID-19

COVID-19 has caused fundamental shifts in attitudes around remote and office work. And in The New Normal in IT: How the Global Pandemic Changed Information Technology Forever, internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints.

You'll learn about how companies realized the value of information technology and a distributed workforce and what that means for IT professionals going forward. The book offers insightful lessons regarding:

  • How to best take advantage of remote collaboration and hybrid remote/office workforces
  • How to implement updated risk mitigation strategies and disaster recovery planning and testing to shield your organization from worst case scenarios
  • How today's CIOs and CTOs adapt their IT governance frameworks to meet new challenges, including cybersecurity risks

The New Normal in IT is an indispensable resource for IT professionals, executives, graduate technology management students, and managers in any industry. It's also a must-read for anyone interested in the impact that COVID-19 had, and continues to have, on the information technology industry.

Table of contents

  1. COVER
  2. TITLE PAGE
  3. COPYRIGHT
  4. DEDICATION
  5. PREFACE
    1. Approach
    2. Target Audience
  6. ACKNOWLEDGMENTS
  7. ABOUT THE AUTHOR
  8. PART I: The Postpandemic New Normal
    1. CHAPTER 1: Lasting Business Impacts and Resource Sourcing After a Global Pandemic
      1. Introduction
      2. Impacts from Covid-19 on Businesses and Organizations
      3. Impacts in Academia
      4. Unemployment Impacts in the United States and Around the Globe
      5. Some Bright Spots During the Pandemic
      6. Impacts on Consultants and Organizations Sourcing Strategy
      7. Lessons Learned
      8. Things I've Done in My Career to Prepare
      9. Recommendations and Predictions
      10. Notes
    2. CHAPTER 2: The Shrinking Office of the Future: Cloud and Mobile Dominate
      1. Corporate Footprint During the Pandemic
      2. The Corporate Office of the Future
      3. IT Infrastructure and Telecommunications
      4. Cloud and Mobile Will Dominate Post Pandemic
      5. Things I've Done in My Career to Prepare
      6. Recommendations and Predictions
      7. Notes
    3. CHAPTER 3: Voice Systems and Collaboration in the New Hybrid Office Environment
      1. Voice Systems
      2. Collaboration Tools
      3. Things I've Done in My Career to Prepare
      4. Recommendations and Predictions
      5. Notes
  9. PART II: Risk Mitigation and Disaster Recovery Is Your New Friend
    1. CHAPTER 4: Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward
      1. Business Continuity and IT Disaster Recovery: Defined and Purpose
      2. Technologies to Scan and Reduce Covid Risks in the Workplace
      3. Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic
      4. Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector
      5. ITDR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions
      6. Things I've Done in My Career to Prepare
      7. Recommendations and Predictions
      8. Notes
    2. CHAPTER 5: IT Security for Corporate Resilience
      1. The State of IT Security Today
      2. IT Security Going Forward
      3. The State of IT Security Standards and Frameworks
      4. Managed Detection and Response (On-premise Network, Endpoint, Cloud)
      5. Managed Risk
      6. Securing Email
      7. Privileged Access Management (PAM)
      8. SIEM versus SOCaaS versus MDR?
      9. CIO Security Best Practices
      10. Things I've Done in My Career to Prepare
      11. Recommendations and Predictions
      12. Notes
  10. PART III: IT Governance to Performance Management
    1. CHAPTER 6: IT Governance: Keep It Simple
      1. IT Governance Defined and Purpose
      2. IT Governance – Frameworks and Methodologies
      3. IT Governance Myths
      4. Best-Practice IT Governance Today
      5. Things I've Done in My Career to Prepare
      6. Recommendations and Predictions
      7. Notes
    2. CHAPTER 7: Key Performance Indicators for the New Normal
      1. KPI Defined
      2. Common KPIs Pre-Covid-19
      3. Updated KPIs Influenced by the Pandemic
      4. Things I've Done in My Career to Prepare
      5. Recommendations and Predictions
      6. Notes
    3. CHAPTER 8: Updated Research and CIO Priorities
      1. Updated Research
      2. Reflections on the Global Pandemic
      3. CIO Priorities Going Forward
      4. Recommendations and Predictions
      5. Notes
  11. INDEX
  12. END USER LICENSE AGREEMENT

Product information

  • Title: The New Normal in IT
  • Author(s): Gregory S. Smith
  • Release date: March 2022
  • Publisher(s): Wiley
  • ISBN: 9781119839767