Chapter 3

Share Stories Around, Up, and Out

“People are tied together by anecdotes, impressions, observations, and narratives, which together map the shape and substance of their world. Then community becomes a diverse garden of connected stories; the more deeply people know the stories, the more deeply people know the community.”

—Dan Pontefract

Senior Director of Learning, TELUS

Up you climb. Fixing the telephone line for a customer who has been without service for hours. He’s called customer service twice. You’ve done this a hundred times. But this time the weather is worse than usual. A tree is precariously close to the pole. Something just ...

Get The New Social Learning: A Guide to Transforming Organizations Through Social Media now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.