CHAPTER 3
Transition and Engage
“People are held together by anecdotes, impressions, observations, and narratives, which map the shape and substance of their world. Then community becomes a diverse garden of connected stories; the more deeply people know the stories, the more deeply people know the community and themselves.”
—Dan Pontefract, chief envisioner, TELUS
UP YOU CLIMB. Fixing the telephone line for a customer who has been without service for hours. He’s called customer service twice. You’ve done this a hundred times, but this time the weather is worse than usual. A tree is precariously close to the pole. Something just doesn’t feel ...
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