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The New SuperLeadership by Henry Sims, Charles Manz

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107

6 Self-Leadership of the Mind

“NOT AGAIN!” Deborah moaned in an exasperated tone. “Every time I try to make progress on my work I run into some kind of obstacle that blocks my progress. Sometimes I feel like just giving up! This time we have received information from our latest survey indicating that people don’t particularly like our customer service program, and the VP has indicated he would like us to make some changes. We’ve used that program for years and never really had any major problems with it. Why does this have to come up now, right when we are getting ready to launch our new Internet product line!?”

“Actually, Deborah, I have felt that our customer service policies are dated. I’ve been hoping that we would make some changes ...

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