Chapter 1: Leadership in the 21st Century

1. Quoted by James M. Citrina and Thomas J. Neff, “Digital Leadership,” Strategy & Business Journal, 18 (First Quarter, 2000), p. 45.

2. Michael Dertouzos, What Will Be: How the New World of Information Will Change Our Lives (San Francisco: Harper Collins, Harper Edge, 1997).

3. These predictions are a direct quote from: “The Mobile Century: Work Is What We Do, Not Where We Do It,” Business Week (June 19, 2000), p. 144.

4. This table was inspired and adapted from Visions of the Future: Flowchart Report from the Corporate Leadership Council, Washington, D.C., and Chapter 18, Company of Heroes, by Henry P. Sims, Jr., and Charles C. Manz (Wiley, 1996).

5. Robert E. Kelley, The Gold-Collar Worker

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