The New Supervisor's Survival Manual

3	Learning Written and Unwritten Rules

I believe the real difference between success and failure in a corporation can very often be traced to the question of how well the organization brings out the great energies and talents of its people.

—Thomas J. Watson, Jr., former chairman, IBM

You are your company’s first-line representative. Even though you did not set your company’s policies, you have to accept them and be able to explain them. Your manager will look to you to be sure these policies are followed. Whether you like them or not is immaterial. Most employees will understand that you have a responsibility to enforce company policies. On occasion, they may want you to try to change policies or procedures that seem outdated or unfair, ...