| 6 | Communication |
You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.
—Lee lacocca, former chairman, Chrysler Corporation
Most effective supervisors say that communication skills are essential to their success. Experts define communication as the process of creating “common understanding” by sharing ideas, facts, and feelings. Some of the important goals of communication include being understood, teaching or instructing someone else, gaining acceptance or agreement, understanding how others feel or what they have to say, and getting something done. When communication works well, information is transmitted as successfully as possible from sender to receiver. It is then processed, reviewed, clarified, ...
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