chapter 12 Leadership Failure

Leadership is the tiredest word in organizational literature. It bears the burden for so much of every organization’s hopes. Everyone agrees that “leadership” is vital to teams, like chlorophyll catalyzing the making of sugar. But what is it, exactly, and how does a team without it, get it?

Perhaps the best way to understand team leadership is to notice what happens when leadership isn’t there. It isn’t pretty.

Things don’t happen. With no guidance, team members resort to a machine approach to getting work out the door. “When in doubt, automate.” Pile up product!

People are upset, disillusioned, hostile to their own enterprise. When work does get done it has a predictable character: mediocre. There is genuine ...

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