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chapter 16 Communication Shortfalls

Your company is insisting it wants great teamwork. Everywhere you look, it’s team this and team that. Employees get the message loud and clear. But that’s the only message they get.

Once they “team,” they feel like they have climbed a tall tree, up to the highest branches, and as far as they can see there’s nothing. No mail trucks, no telephone lines, no smoke signals. They’re literally up in a tree, left to their own devices, blinking.

Even if you create a team with a magic wand, it must be sustained the old-fashioned way, with lots of TLC—Teaching, Learning, and Communication.

Teaching, Learning, and Communication

Team are about knowledge: how to get it, how to improve it, and how to pass it on. In ...

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