chapter 18 Trust Hell

On November 2, 1999, one of those increasingly frequent events took place—a man with a pistol walked into a building and began firing.

What made this instance relevant to us is that the seven people the man shot and killed were not randomly selected; they were his work team at Xerox Corp. Within ninety seconds Byron Uesugi, an employee at Xerox’s technical services division in Honolulu, slaughtered everyone he had been meeting with for the previous 36 months.

Every year about 1,500 people are killed in workplace violence, and about 250,000 nonfatal physical attacks occur. Typically they are not random; attacks are typically peer-on-peer or against supervisors. The attackers are the ultimate dark angels, bringing bloodshed ...

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