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The New Why Teams Don't Work by Harvey Robbins, Michael Finley

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chapter 28 The Myth that Teams Work Everywhere

The two of us traveled to São Paulo to give a talk about teams. We flew down, gave our usual “teams-are-great-but-problematic” talk, and we witnessed something that disturbed us. It was something exceedingly simple that became exceedingly complicated.

We went to the Brazilian equivalent of a convenience store to get a bottle of water. The man at the canteen counter asked what type we wanted and how much we wished to spend. We explained that we wanted mineral water in the half-liter plastic bottle. He told us the cost (1.40 Reales, about $1.50) and directed us to the cashier at the end of the counter, a woman who took our money and then hand-wrote a receipt for it. We took this receipt back ...

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