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The New Why Teams Don't Work by Harvey Robbins, Michael Finley

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chapter 6 Bad Decision Making

There was a time in his life, back around 1970, when Mike worked as an autoclave technician at a large metropolitan hospital. Though he worked the graveyard shift, he was still astonished at the military orderliness of the sterile laboratory’s work regimen. The shift supervisor watched everything like a hawk, and clocked every tray that went in or out. She and she alone filled out all requisition forms. She kept these forms on a clipboard, which she passed on at sunrise to the day shift manager replacing her. Not only was Mike not allowed to make decisions, she wasn’t allowed to. It was strict.

One night, when the supervisor was on break, a nurse came dashing down the hall, in urgent need of a scrub set for ...

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