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chapter 9 The Wrong Policies and Procedures

One of the responsibilities Harvey had, as a rookie psychologist working for the government, was writing policies and procedures manuals (P&Ps) for groups out in the field.

Ninety-nine times out of 100, his group wrote serious, sober, usable policy books. Every full moon, however, they succumbed to the impulse to create a manual of complete gibberish, full of elliptical provisions that no team in their right mind would follow—mad, foolish, twisted, bureaucratic stuff. And, figuring no one read the books anyway, they sent them out.

Imagine their horror to discover, on field trips many months later, that these policy and procedure manuals were being treated as though they had been handed down from ...

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