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The Nonverbal Advantage by Carol Kinsey Goman

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CHAPTER 4Face to Face

RESEARCH SHOWS that reading facial expressions is a latent ability within all of us—never lost, merely neglected. Human beings can send and receive facial signals with lightning speed and over great distances. We can tell in a blink if a stranger’s face is registering surprise or pleasure, even if he or she is 150 feet away.

This chapter is your opportunity to reconnect with that innate talent and turn it into a professional skill. You’ll discover the six facial expressions common to human beings around the world, learn how to tell a real smile from a fake one, and understand why people are susceptible to emotional contagion. You’ll also learn how to decode a variety of signals sent by facial features and head positions. ...

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