March 2014
Intermediate to advanced
752 pages
21h 1m
English
book
The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives, 2nd Edition
by Brenda B. Jones, Michael Brazzel
Content preview from The NTL Handbook of Organization Development and Change: Principles, Practices, and Perspectives, 2nd Edition
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CHAPTER TWENTY-EIGHTTHE POWER OF EMOTIONAL INTELLIGENCE AND HOW TO CREATE RESONANCE AT WORKa
Annie McKee and Frances Johnstonb
Emotional intelligence differentiates good leaders from the average, and the average from the demagogues who claim our attention far too often at work (Goleman, Boyatzis, & McKee, 2002, 2013; McKee, Boyatzis, & Johnston, 2008). In the workplace, emotions—and emotional intelligence—are often dismissed as “soft” and unnecessary. What a naïve outlook! We feel before we think, so it’s impossible to pull cognition—or good decision making—away from feelings. Our feelings impact our capacity to take in new information, process data, adapt, learn, create, and grow (Boyatzis, 2006). Similarly, thinking creatively is inextricably ...
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