A. Common Problems and Solutions

If you follow the instructions in this book, you will avoid most common problems. However, sometimes things go wrong. Here are the most common issues we see and how to solve them.

Lost Administrator Password

If a normal user forgets his or her password, it can be recovered with the “Forgot your password?” link that is typically shown in the Login module on a site. The exact wording may depend on the site and any modifications that may have been done. However, if you are a super administrator, you can’t do this for security reasons. Another common situation is when for some reason the person who had super administration access is no longer available either to do the super administration tasks or to promote someone ...

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