3Driving Business Improvement
Purpose
To deploy a comprehensive Business Improvement approach utilizing a full suite of improvement methods to drive business results to Class A performance. The approach is deployed in support of behavior change and recognizes the hierarchy of process, the hierarchy of performance measurement, and their ownership.
Positioning
Business Improvement, aligned to business maturity, includes all recognized methodologies appropriately structured and deployed to drive sustainable performance improvement, drive behavior change, and secure world-class business performance. The approach enables the application of Continuous Improvement tools, Lean methodology, and Six Sigma and the utilization of an Agile capability to manage unforeseen business and short-term opportunities. Ownership of the methods has been established, enabled through education, and their use is guided by a clear understanding of the Strategic Plan.
The sequence of this chapter follows the maturity journey; early improvement techniques are addressed in the opening definitions building to more mature techniques later in the chapter.
Class A Business Improvement is the successful and sustainable improvement of process and business performance through their broad application throughout the organization. The elimination of failure and waste and the resulting process velocity across all business processes support cost-effective Agility.
Chapter Content
- Driven by Strategy
- Integration
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