Foundation

As each day passes, companies in every sector of business get faster, smarter, and more innovative. This is reflected in the updated Class A Standard of Business Excellence. The foundational principles that must be in place for a company to achieve outstanding performance are set out in this section.

The Journey to Excellence

For more detail on the Journey to Excellence, you might want to read the companion volume to the Standard, Achieving Class A Business Excellence: An Executive's Perspective.

The Journey to Excellence is tough and uncompromising. It is never-ending and is applied to every part and every process in the company. For such a journey to be sustainable, it must continually deliver results and gains for all its stakeholders. The journey is a series of bite-sized projects with reasonable and realistic timescales. These build into longer Business Improvement programs that ensure success now and in the future. Improvement activity must be prioritized to the current needs of stakeholders while delivering the firm foundations for future advanced work. As in building a house, you risk everything if the right foundations are not firmly in place before you continue the program to finish the house.

The Oliver Wight Business Maturity Map (see Figure I.1), supported by Maturity Transitions derived from the Standard, enables you to understand the maturity of your business and any gap to Business Excellence. Maturity positioning is established from an Oliver Wight ...

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