Acknowledgments

The authors want to extend a sincere thank-you to those who contributed to this manuscript and without which it would never have been possible. First, thanks to Leah Spiro, a tireless project coach and editor that held our feet to the fire and still took all our copy at the latest possible moment. Confusing thoughts are all ours. She tried, and did the best with what she had to work with (sic). Case studies were assembled by Andrea Meyer and John Dila, which helped make our intervening text come to life. Anne Greenberg checked the facts. And duly warned us when she could not. And not least, we want to thank our publisher, Pearson Education and its team of editors and especially Jeanne Glasser who saw something in an early outline, ...

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