The Open Organization

FOREWORD

Here’s a conundrum. The human capabilities that are most critical to success—the ones that can help your organization become more resilient, more creative, and more, well, awesome—are precisely the ones that can’t be “managed.” While you can compel financially dependent employees to be obedient and diligent, and can recruit the most intellectually capable, you can’t command initiative, creativity, or passion. These human capabilities are, quite literally, gifts. Every day employees choose whether to bring them to work or leave them at home. Suppliers and customers make similar decisions—to engage with your enterprise in a spirit of true collaboration or apply their energies elsewhere. As a leader, how do you create an environment that ...