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The Operations Management Complete Toolbox (Collection) by Arthur V. Hill, Randal Wilson

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12. Managing Change

Every organization needs to continually evaluate its business environment, market, and competitors to validate the overall strategic objective of the organization. This evaluation can show that the organization is structured and performing correctly to meet business objectives, or it can indicate that improvements need to be made to better align with the strategic objective. When an organization is faced with the reality of having to make significant changes, that can create high levels of stress within management.

In evaluating sustainable success, organizations fall into two categories: those that have well-established structure that meets the strategic objective requiring little or no significant change, and those that ...

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