Phillip Brooks, CEO and owner of H. Brooks and Company
“Art Hill has played a key role in the development of our continuous improvement teams. Art is a master teacher and mentor and his Encyclopedia of Operations Management serves as a cornerstone reference and tool kit for our company.”
Dr. Richard Chua, Executive Vice President, Juran Institute, Inc.
“An excellent, quick but thorough reference for anyone involved in managing or improving operations in any organization. The only book of its kind!”
Lee Cockerell, Executive Vice President, Walt Disney World Resort (Retired)
“The Encyclopedia of Operations Management is very well done and I am enjoying reading it.”
Joe Dehler, Vice President, Business Process Improvement ...