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The Operations Manager’s Toolbox: Using the Best Project Management Techniques to Improve Processes and Maximize Efficiency by Randal Wilson

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10. The Weakest Link

When we think of a weak link, we generally picture a chain with one link that has been compromised and is about to break. The chain might be very strong and capable of great things, but one link stands in the way of that being able to happen. We can use the same analogy with an organization and what it’s capable of doing, given the resources, but is not able accomplish because of weak links. Weak links would suggest that there is something substandard or not quite right with either human resources or processes within the organization.

This chapter is intended not to point fingers or place blame on individuals but rather to shed light on where possible improvements can be made and where certain critical areas in the organization ...

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