CHAPTER 5

Values-Based Leadership

Leadership today is an inside-out job in that it’s more about who the leader is versus what [he] knows.—MARK FERNANDES, LUCK COMPANIES

A SHIFT IN PERSPECTIVE AND EXPECTATIONS

She looked at me with stern eyes, arms crossed, and said, “We are not here to help people self-actualize.” My mouth went dry, my heart rate quickened, and my anger flared. I had been asked to put together a recommendation to increase the participation rate of the employee tuition-reimbursement program where I worked. A core tenet of my proposed overhauled program was to increase employees’ overall life satisfaction. This included paying for classes that didn’t have anything to do with an employee’s immediate job. If someone wanted to take ...

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