CHAPTER 9

Human-Centered Leadership

Perhaps because we live in a society that markets and hawks the fruits of our labor and not the labor itself, we have forgotten or never really appreciated the fact that the business of work is not simply to produce goods, but also to help produce people.—AL GINI, WORK IDENTITY AND SELF

THE QUEST FOR SOMETHING MORE MEANINGFUL

When I interviewed employees for this book, the first question I asked was, “What makes your heart sing?” I thought it was the best question to help me quickly get a glimpse of what moves people. Here’s what Luck Companies CEO Charlie Luck said: “What was haunting me was that there has to be more to life than this. There has to be more to it than just another acquisition or just another ...

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