CHAPTER 11
The Cultivation of Optimism
The fact is, you inherited most of your management beliefs from others. . . . It’s time to reexamine your heirloom beliefs.—GARY HAMEL, THE FUTURE OF MANAGEMENT
THE MIGHTY START SMALL
Start small. That was one piece of common advice I received when I interviewed employees on what they would recommend to leaders who want to create workplace optimism. Forget about the “big bang” approach to shifting the climate. Don’t plan a big announcement trumpeting the arrival of the next thing that will make work great. This overused management play has done nothing but tune employees’ BS detector to “highly sensitive.”
The other common advice was to show that you care about the conditions that shape how your team perceives ...
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