CHAPTER 28

Before and After the Internet

I am part of the last generation that rode in cars without seat belts. Just as my mom did, whenever I have to stop the car suddenly, I fling my arm across the unlucky occupant of the passenger seat. I am part of the last generation to grow up without technology. Others in my generation have already made the decision whether to embrace technology. In contrast, my son is part of the first generation to grow up with technology, and he can’t imagine a world without it. It is advantageous to determine which side of the technology gap your team stands on.

How Technology Has Changed Consulting

The most difficult team to work with is one that is split on either side of the technology gap. A fully tech-savvy ...

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