Appendix C: Problem Analysis Cycle
Everyone flowcharts their processes, but once this is done, the real challenge begins. The question is, “How can you streamline the process?” The following is one simple approach that has worked for me:
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Step 1: Review each block in the flowchart to define the classification into which each block.
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Real-value-added activity (RVA): These are activities that are directly related to the product or service that will be delivered to the external customer, and are activities for which the customer would be willing to pay. (Example: machining a part, cooking a meal in a restaurant, writing out a sales order. etc.)
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Business-value-added activity (BVA): These are activities that are needed to run the organization ...
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