6.2. Conducting the ONA

We conducted our ONA with the help of a management consulting firm. This not only gave us access to the consultant's expertise but also created a neutral party. We found that people would speak candidly to a consultant, whereas in many cases they wouldn't to their peers or managers.


Because our department is relatively small, we were able to develop the ONA fairly quickly. The consultant conducted a series of short interviews with a cross-section of ITSec to hear what people thought were the department's key issues. Then, working with the department's senior managers, they developed a short ...

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