6.2. Conducting the ONA

We conducted our ONA with the help of a management consulting firm. This not only gave us access to the consultant's expertise but also created a neutral party. We found that people would speak candidly to a consultant, whereas in many cases they wouldn't to their peers or managers.

Figure 6.1. OVERALL APPROACH

Because our department is relatively small, we were able to develop the ONA fairly quickly. The consultant conducted a series of short interviews with a cross-section of ITSec to hear what people thought were the department's key issues. Then, working with the department's senior managers, they developed a short ...

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