Skip to Main Content
The Other "F" Word: How Smart Leaders, Teams, and Entrepreneurs Put Failure to Work
book

The Other "F" Word: How Smart Leaders, Teams, and Entrepreneurs Put Failure to Work

by Mark Coopersmith, John Danner
March 2015
Beginner content levelBeginner
288 pages
6h 49m
English
Wiley
Content preview from The Other "F" Word: How Smart Leaders, Teams, and Entrepreneurs Put Failure to Work

img11Stage Two: RehearseIt's Not Just About Fire Drills

Your Role: TenaciousCoach

When Every Day Is Game Day

The Medical Center at UCSF (University of California at San Francisco) is one of the top hospitals in the United States, with 8,000 employees providing medical care and services around the clock. Hospitals like UCSF need to balance a particularly thorny set of challenges:

  • Provide the best possible care to all patients, addressing their unique issues
  • Drive innovation and incorporate new technologies and processes
  • Coordinate the many handoffs between departments and caregivers happening every day for each patient
  • Operate in an environment with complex, often contradictory, regulations, privacy issues, and third-party oversight
  • Do all this 24 hours a day, 365 days a year

UCSF CEO Mark Laret shared with us his practical definition of failure: “the repeat of a process that results in an adverse outcome that might otherwise be preventable.”1 In this instance, an adverse outcome might truly have life or death consequences.

To limit adverse outcomes and provide the best possible responses, UCSF conducts frequent rehearsals across a broad range of possible medical emergencies along with potential disasters like earthquakes, fires, and large-scale accidents. Through this training, Mark and his team work to instill values that encourage the right kinds of decisions in every employee, ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Leadership Two Words at a Time

Leadership Two Words at a Time

Bill Treasurer, Elaine Biech
Critical Thinking Strategies for Success (Collection)

Critical Thinking Strategies for Success (Collection)

Richard Paul, Linda Elder, Robert E. Gunther, Judy Chartrand, Stewart Emery, Russ Hall, Heather Ishikawa, John Maketa
People Skills

People Skills

Casey Hawley

Publisher Resources

ISBN: 9781119017691Purchase book